By placing an order through atorcus, you agree to the terms outlined below. We have established these policies to ensure that you fully understand our return and refund methods and processes. If you encounter any issues with your order, please contact us at [email protected], and we will respond within a maximum of 12 hours.

A. Return Policy

We will assist you in exchanging for a replacement product or issuing a refund under the following circumstances:
• You received the wrong product.
• Your order contains damaged products.
• Your order has printing errors.
• Part of your order is missing from the package.

B. Return Procedure

If you need to return a product, you can contact us at [email protected]. If your return request is approved, we will send you a shipping label and instructions on how to return the package. Items sent back without a return request will not be accepted.

C. Refund

Once the return request is approved, we will send you a return label within 1-3 days. The corresponding amount will also be automatically refunded to your original payment method within 24-48 hours after the return is confirmed. Please check your account after this period and inform our customer service department if you have not received the refund.

D. Commitment

• We will be responsible for sending you a new product if the issue is due to a fault on our part, and you will not incur any additional costs!
• Our customer service team will receive the information and assist you in resolving the issue within 12 hours of receiving your notification.

E. Notes

You must request a return within 21 days of receiving the goods. After this period, we will not support any returns under any circumstances. Additionally, we will not accept returns or refunds in the following cases:
• Incorrect delivery address provided (apartment number, house number, street name, etc.)
• Typographical errors or inaccurate information provided by the customer (for customized products)
• Choosing a model or size that does not meet personal needs

The store’s return policy is established to protect your shopping rights. Please ensure you thoroughly review all information before placing your order. It is our privilege to serve you, and we are always ready to assist in ensuring the best possible shopping experience.